What do I do if I have to cancel a booking?

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As a freelancer, how do you handle it when something unexpected and important comes up – and I’m talking about those rare events like illness or a household emergency – and you have to postpone and cancel jobs that you’ve already booked in?

Last week, something happened to me which happens very rarely (thank goodness). I had the flu, and I was so ill that I could not work. At all. Couldn’t get out of bed. Had to have my husband send messages to clients on my behalf via my phone.

Look: it happens to everyone. No one is immune to all illnesses. However much we plan and back-up, life happens, things happen, and sometimes, as I did last week, we have to cancel jobs we’ve already firmly booked in. While I’ve been recovering, I’ve been thinking about how we can make the effects as minimal as possible (and how…

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